1. Information We Collect

Personal Information You Provide:

• Registration details such as name, email address, mobile number, document scans (e.g. driver's license, vehicle registration), payment information, and profile photo.

Automatically Collected / Usage Data:

• Device and technical information (e.g. device type, OS, IP address, browser), location and ride-trip data (GPS tracking during ride usage), time stamps, app interactions, crash logs, and diagnostic logs.

Anonymous & Aggregate Data:

• Usage analytics, performance metrics, and general ride-trends that don’t identify users personally.

2. How We Use Your Data

We may use your information to:

• Provide and improve the Services (e.g. ride-matching, fare calculations, app functionality)

• Process payments and settlements, including same-day payments to drivers

• Onboard and verify driver-partners, ensuring compliance and safety

• Provide customer support and notify about updates

• Personalize offers, messages, and communication (e.g. promotional campaigns)

• Conduct analytics and research to improve Service quality and planning

• Monitor and prevent fraud, abuse, or other violations of our terms

• Comply with legal requirements or enforce our policies

3. How We Share Your Information

We may share user data with:

• Service Providers who support payment processing, identity verification, analytics, messaging, or customer support.

• Affiliates or Business Partners when necessary to furnish or enhance Services (e.g. referral payouts).

• Legal or Regulatory Authorities when required by law or to protect legal rights.

• Aggregate or Anonymous Data Recipients for research, marketing, or vehicle usage insights.

We do not sell personal information to third parties.

4. Security & Retention

We implement technical and organizational measures to protect your data, such as encryption, access controls, and regular audits. While no system is completely secure, we continuously refine our security standards.

We retain personal data only as long as necessary to provide services, comply with law, or resolve disputes. We may anonymize or delete data periodically.

5. Cookies & Tracking Technologies

We and our technology partners use cookies, web beacons, and similar tracking tools on our website and apps to:

• Improve user experience (e.g. login persistence).

• Gather usage analytics.

• Deliver personalized messages.

Most browsers or device settings allow you to manage or disable cookies—but doing so may limit certain features.

6. Your Rights & Choices

You have the right to:

• Access, update, or correct your personal information.

• Delete your information (subject to legal and operational obligations).

• Opt-out of marketing communications (via in-app settings, email unsubscribe, or contacting us).

• Restrict location tracking by adjusting your device or app permissions (which may limit ride functionality).

To exercise any rights, please contact us at privacy@phyev.com or through the app’s help section.

7. Children’s Privacy

Our Services are intended for users aged 18 and above. We do not knowingly collect data from minors. If you discover that we have unintentionally collected information from someone under 18, please contact us to have it deleted.

8. Changes to This Privacy Policy

From time to time, we may update this Privacy Policy (e.g. for legal, technical, or operational reasons). We will notify you by posting the updated policy on our website or within the app, indicating the "Effective Date". Continued use after updates means you accept the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Privacy Officer

PHYEV Mobility Solution Private Limited

Email: privacy@phyev.com

Address: Bengaluru, Karnataka, India